are we getting it right?

Waverley Housing has a strong commitment to providing all customers with an excellent standard of service and we constantly work towards improving performance. We know sometimes things go wrong.  If you are unhappy with a service that you have received from us and wish to make a complaint, we want you to tell us.  Please refer to our Complaints Policy and also our Complaints Leaflet. We can then try to put things right and improve our Services in the future.

It is also helpful to hear from you when you are pleased with our services.  It helps us identify good practice and focus on what our customers want.

You can also contact us by telephone, in person at our office (please see contact details)  or you can use our on-line contact form.