Useful Contacts

Scottish Borders Council

Council Headquarters:
Newtown St Boswells
TD6 0SA
Tel: 0300 100 1800
www.scotborders.gov.uk

Local Contact Centres
Available in Galashiels; Hawick; Kelso; Jedburgh and Selkirk
Tel: 0300 100 1800

Housing Benefit 
Tel: 01896 661394 (Galashiels)
Tel: 01450 364729 (Hawick)
All other areas, contact Council Headquarters

Universal Credit
www.scotborders.gov.uk/universalcredit

Council Tax
Tel: 01896 662719 (Galashiels)
Tel: 01450 364729 (Hawick)
All other areas, contact Council Headquarters

Border Care (Community Alarms)
Tel: 01896 758717

Protective Services
Cleansing & Special Uplifts; Environmental Health & Pest Control
Tel: 01896 662706 (Galashiels)
Tel: 01450 364716 (Hawick)
All other areas, contact Council Headquarters

Waste Disposal (Local Amenity Sites) Locations
Galashiels, Hawick, Selkirk, Peebles, Duns & Eyemouth
All other areas, contact Council Headquarters

Trading Standards, Consumer Protection
Tel: 01896 823922 (Melrose)

Planning, Council Headquarters
Tel: 0300 100 1800

Building Control
Tel: 01896 662705 (Galashiels)
Tel: 01450 364705 (Hawick)
All other areas, contact Council Headquarters

Social Work/Occupational Therapists
Tel: 01896 755365 (Galashiels)
Tel: 01450 374545 (Hawick)
Tel: 01573 223501 (Kelso)
Tel: 01835 825080 (All other areas)

Citizens Advice Bureau

Hawick Office
1 Towerdykeside, Hawick, TD9 9EA
Tel: 01450 374266
www.cas.org.uk

Galashiels Office
111 High Street, Galashiels, TD1 1RZ
Tel: 01896 753889
www.cas.org.uk

Kelso Office
20 Shedden Park, Kelso, TD5 7AL
Tel: 01573 223516
www.cas.org.uk

Benefits Agency

Tel: 0844 474 2651 (Galashiels)
Tel: 01450 403000 (Hawick)

Scottish Public Services Ombudsman

Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS
Write to: SPSO FREEPOST (no other details to be written on envelope/package).
Tel: 0800 377 7330
Text: 0790 049 4372
Email: ask@spso.org.uk
Web: www.spso.org.uk

Gas and Electric Servicing

Dalex
Tel: 0131 440 0945

Gas Leaks (National Grid)

Tel: 0800 111 999 (free from landlines)
Tel: 0800 371 787 (Minicom/Textphone for the hard of hearing)

Power Failure (Scottish Power)

Tel: 0845 272 7999

Police

(Some of the below stations are occasionally unmanned.  If no reply contact Divisional Headquarters)
Hawick (Divisional Headquarters) – Tel: 01450 375051
Galashiels – Tel: 01896 752222
Kelso – Tel: 01573 223434
Jedburgh – Tel: 01835 862264
Melrose – Tel: 01896 822602
Crimestoppers – Tel: 0800 555 111 (free from landlines)
Drugline – Dial 100 and ask for Freephone Drugline