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News - Page 5 of 8 - Waverley Housing

Satisfaction Survey – Quarterly Prize Draw Winner

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Congratulations to Tina Burgess from Hawick who is the lucky recipient of our latest satisfaction survey quarterly prize draw.  Tina was delighted to receive her prize of £100 in shopping vouchers from Pamela Martyn our Tenant Participation Officer.  

Our New Lettings Process is Up and Running!

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We are no longer part of Border Choice Homes. From 1st October in order to bid for one of our properties you must have registered directly with Waverley Housing to be added to our housing list. You can register now to join our list by downloading a form here or you can contact our Customer… Read more »

Scottish Borders Neighbourhood Alert

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People and organisations in communities across the Scottish Borders can now join the new Neighbourhood Alert Scheme.  Alert is supported by a local partnership of Scottish Borders Council, Police Scotland, Scottish Fire and Rescue and NHS Borders. Alert is a FREE network designed to share up-to-date emergency and crime prevention advice, alert local residents to crimes… Read more »

‘Clare’s Law’ to be Rolled Out Across Scotland

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Clare’s Law A trial scheme which allows people to be told if their partner has been violent in the past is to be extended across Scotland.  The six-month trial in Aberdeen and Ayrshire saw 22 people warned their partners had history of domestic abuse.  Disclosures can be triggered by victims, friends, relatives, social workers or police… Read more »

Repairs Service – Works Planning/Appointment System

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Works Planning/ Appointment System We listen to our tenants and as a result of requests received for more specific timelines for repair requests we have recently introduced a works planning/appointment system for repairs required.  When a tenant requests a repair they are advised of the date that this will be carried out.  This helps tenants… Read more »

Community Events Update

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Over the summer  months we are aiming to get out and about in the communities we serve to meet our tenants and prospective tenants and to give them an opportunity to speak with  our staff and find out what we have been up to and what is in the pipeline going forwards! We kicked off… Read more »

Apprentice Open Day

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We received 39 registrations for our recent Apprentice Open Day to recruit an apprentice joiner, roofer, general operative and painter. The event, held at Borders College – Hawick Campus, comprised 2 identical sessions in the morning and afternoon, with presentations from Waverley Housing, Borders College and CITB also providing their SLE selection test.   Candidates… Read more »

Hate Crime – 3rd Party Reporting

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We know that many people find it difficult or impossible to report hate crime directly to the police.  3rd Party Reporting looks to bridge this gap through the use of other agencies, with which the victim or witness trust and has confidence in.   The following are trained 3rd Party Reporting sites in the Scottish… Read more »

WorldHost Recognised Business

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Waverley Housing has successfully achieved ‘WorldHost Recognised Business’ status as a result of 61% of staff having recently completed the internationally renowned ‘WorldHost’ customer service training. Delivered by Borders College, the customer service training involved a wide cross-section of staff, with content used worldwide, including to the tens of thousands of staff and volunteers of… Read more »

Tenant Scrutiny

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Lynda Johnstone, Development Manager from Tenant Information Service (www.tis.org.uk) visited us on Wednesday 18th March to provide an overview of the role of tenant scrutiny and give a flavour of the different scrutiny approaches – from mystery shoppers, tenant led inspections to customer panels.  Our tenants, board members and staff who attended the session felt… Read more »