Planned Maintenance Programme
Planned Maintenance is the collective term for all of our major repairs and improvements to our properties. This includes improvements such as installation of central heating, fitted kitchens, bathrooms, double glazing etc when they reach the end of their useful life. It also includes any major repairs to the outside of properties such as roofs, roughcasting, repair to balconies as well as improvements to the general environment in hard landscaped areas.
The Planned Maintenance Programme is planned over a period of 30 years. To assist us in doing this we have independent stock condition surveys carried out on a regular basis. However, a lot can happen over 30 years so the plan over that period of time can only be provisional. In order to manage the programme we operate a rolling 5 year schedule of programmed repairs taking account of the requirements of the Scottish Housing Quality Standard and Energy Efficiency Standard for Social Housing (EESH).
A Planned Maintenance Programme is presented to the Waverley Housing Board for approval annually. When each annual plan is approved we notify tenants in advance of any works that are planned to be carried out in a tenants home, also asking tenants to participate in deciding how the job will be completed e.g. choice of kitchen units, worktops etc. On completion of works we ask tenants to complete a satisfaction survey and the results are used to help us to improve how we undertake these works.
The following table gives a brief summary of the works planned during the 2016/17 financial year. If you would like to know whether your property is in line for any planned works please give us a ring. In addition to the works listed below we will be carrying out repairs to items such as paths, walls, fencing and steps in external common areas.
As part of the process of keeping tenants homes in good order Waverley Housing also operates a Cyclical Maintenance Programme. Under this programme we will ensure that where required, all gutters, down-pipes, external woodwork and common stairs are painted every five years. All necessary repairs will also be carried out to any of these items prior to painting.
We carry out planned and cyclical maintenance using either our own Trades Team or sub-contractors when appropriate.