We are committed to continually improving our services and appreciate feedback on all repairs undertaken.
Once a tenant’s repair has been carried out, it is important for us to ensure that the work has been carried out correctly and up to standard. We may contact tenants to carry out a post-inspection and find out how satisfied they are with the work.
However, tenants can also help Waverley Housing to improve the quality of the repairs service provided, by completing the satisfaction survey form (on the reverse of the repair order sent to them) and either giving it to the workman or returning it to the office in the pre-paid FREEPOST envelope that they have been provided with. There is also an option to submit feedback online and details of how to do this are provided in our Feedback section.
Every tenant who completes and returns a satisfaction survey or any other feedback request is automatically entered into a quarterly prize draw for a £100 worth of love2shop gift vouchers. Details of the prizewinners can be found on our Quarterly Prize Draw page.