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CORONAVIRUS – WE ARE STILL HERE FOR YOU!

The Scottish Gov’t has confirmed that Coronavirus restrictions will be substantially removed with effect from Monday 9th August.   Some restrictions will stay in place such as mandatory wearing of face covering in certain settings, and the requirement for office based staff, to work from home, where practicable, will remain.

This, along with the guidance to remain careful, cautious and sensible will have an impact on the opening of our offices at 51 North Bridge Street, Hawick.  The office will remain closed to public access whilst the hybrid working arrangements, recommended by the Scottish Gov’t, are established.  Those arrangements may also require restrictions on future opening times.

The Waverley Housing Trades Team, is now working as normal, and you can report a repair through the usual channels.  The Housing Services Team will look to begin home visits as soon as practicable after 9th August however, this is also likely to be introduced on a phased approach.   We will continue to seek assurances on confirmed infections, within a household, before attending to a repair or making a home visit.

Whilst we continue to deliver services through a mix of office and home based working arrangements, we appreciate the understanding of tenants, and other service users, that we will encounter difficulties, in dealing with queries as quickly as we would like.

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