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We realise how hard the last couple of years has been for everyone, and we are grateful to you for respecting the difficult circumstances which faced our staff, in delivering services to you.  We are continuing to follow Scottish Government guidance on managing COVID-19, and this means our teams will be working in a different way.  You may have heard the phrase hybrid working.  This means our staff will be spending more time meeting with tenants in their own homes.   However, we will offer face to face appointments, at our Hawick based office, if that works better for you.

We will have a reduced number of staff working from North Bridge Street on a daily basis, which is part of the reason why we are offering more home visits, and operating an appointment service at our offices.  You can still contact us on 01450 364200 to arrange a home visit or, to make an appointment to see a member of our team, at our Hawick office.  Alternatively you can e-mail, and we will ensure that your e-mail is directed to the appropriate staff member, to deal with.  We will be able to offer face to face appointments from Monday 7th March 2022.

For all repairs during office hours (8:45am – 5pm Monday to Thursday and 8:45am to 3:45pm Friday), please telephone our dedicated Repairs Line 0800 104 105 (free of charge from landlines).   During evenings, weekends and public holidays, a call-out service will operate with emergency repairs attended to by the member of staff who is on stand-by.  The contact number for emergency repairs is 07721 889 618 (please note this number is for genuine emergency repairs only.  You will be charged for all call-outs which are subsequently found not to be an emergency).

Please remember to advise us if you, or any member of your household, have Covid-19 or symptoms of Covid-19 when making an appointment with our staff either in our office, or at your home.

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