Waverley Housing Tenant Handbook - page 52

section 6
Welfare Right Assistance
Waverley employs a Tenancy Sustainment Officer who can:
Provide general advice and information on a wide range of benefits
Provide more detailed advice and information on specific benefits and
on your claims
Carry out confidential benefit checks to identify the benefits you should
be receiving
Assist you to complete claims forms
Monitor claims
Liaise, mediate and negotiate with external agencies on your behalf
(NB our Tenancy Sustainment Officer will ask you to complete a
mandate allowing us to speak on your behalf to the agencies involved
in your case.)
Represent you at Benefit Appeals Tribunals
Assist with financial education on budgeting your money
Sign post you to other specialist agencies
To make an appointment to discuss any of the above please get in touch
with us by phone, email or via our website.
your rent account
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