section 5
What happens after a repair
is completed?
Once your repair has been carried out, it is important for us to ensure
that the work has been carried out correctly and up to standard. We may
contact you to carry out a post inspection and find out how satisfied you
are with the work.
Right to Repair
are specific qualifying repairs which are defined in the
Scottish Secure Tenants (Right to Repair) Regulations 2002; there is a
separate leaflet referring to this within your welcome pack.
Out of Hours Emergency
Repairs Service
If you wish to report an emergency repair outwith office hours,
8.45am-5pm Monday-Thursday and 8.45am-3.45pm Friday,
please call our emergency repair number directly on
07721 889618
.
Planned Maintenance
Planned maintenance involves the renewal of items such as kitchens,
bathrooms, external doors, windows etc. when they reach the end of their
useful life.
We will notify you in advance of any works that we plan to carry out in
your home. We will ask you to participate in deciding how the job will be
done i.e. choice of kitchen units, worktops, bathrooms etc.
repairs and maintenance
