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Hate Crime – 3rd Party Reporting

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We know that many people find it difficult or impossible to report hate crime directly to the police.  3rd Party Reporting looks to bridge this gap through the use of other agencies, with which the victim or witness trust and has confidence in.   The following are trained 3rd Party Reporting sites in the Scottish… Read more »

WorldHost Recognised Business

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Waverley Housing has successfully achieved ‘WorldHost Recognised Business’ status as a result of 61% of staff having recently completed the internationally renowned ‘WorldHost’ customer service training. Delivered by Borders College, the customer service training involved a wide cross-section of staff, with content used worldwide, including to the tens of thousands of staff and volunteers of… Read more »

Tenant Scrutiny

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Lynda Johnstone, Development Manager from Tenant Information Service (www.tis.org.uk) visited us on Wednesday 18th March to provide an overview of the role of tenant scrutiny and give a flavour of the different scrutiny approaches – from mystery shoppers, tenant led inspections to customer panels.  Our tenants, board members and staff who attended the session felt… Read more »

Living Wage Employer Accreditation

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WAVERLEY HOUSING CELEBRATES LIVING WAGE COMMITMENT   The Living Wage Foundation, in partnership with Poverty Alliance, is pleased to announce that Waverley Housing has been accredited as a Living Wage employer.  The Living Wage is an hourly rate set independently and updated annually and is calculated according to the basic cost of living using the… Read more »

Abolition of Right to Buy

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Right to buy will end for all council and housing association tenants in Scotland on 1 August 2016.  This means that tenants with a right to buy will have until 31 July 2016 to do so. If you have the right to buy your property and would like further information you can download an information… Read more »

Neighbourhood Watch Scotland – Good Neighbours Stop Rogue Traders

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It’s National Consumer Week this week and, since the theme is doorstep crime, it’s a good time to think about how you can organise with your neighbours to stop rogue traders and bogus callers. Most importantly, if you witness suspicious doorstep activity you can report it to Citizen’s Advice on 03454 040506. Try to remember… Read more »

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