People and organisations in communities across the Scottish Borders can now join the new Neighbourhood Alert Scheme. Alert is supported by a local partnership of Scottish Borders Council, Police Scotland, Scottish Fire and Rescue and NHS Borders. Alert is a FREE network designed to share up-to-date emergency and crime prevention advice, alert local residents to crimes… Read more »
Clare’s Law A trial scheme which allows people to be told if their partner has been violent in the past is to be extended across Scotland. The six-month trial in Aberdeen and Ayrshire saw 22 people warned their partners had history of domestic abuse. Disclosures can be triggered by victims, friends, relatives, social workers or police… Read more »
Works Planning/ Appointment System We listen to our tenants and as a result of requests received for more specific timelines for repair requests we have recently introduced a works planning/appointment system for repairs required. When a tenant requests a repair they are advised of the date that this will be carried out. This helps tenants… Read more »
Over the summer months we are aiming to get out and about in the communities we serve to meet our tenants and prospective tenants and to give them an opportunity to speak with our staff and find out what we have been up to and what is in the pipeline going forwards! We kicked off… Read more »
We received 39 registrations for our recent Apprentice Open Day to recruit an apprentice joiner, roofer, general operative and painter. The event, held at Borders College – Hawick Campus, comprised 2 identical sessions in the morning and afternoon, with presentations from Waverley Housing, Borders College and CITB also providing their SLE selection test. Candidates… Read more »
We know that many people find it difficult or impossible to report hate crime directly to the police. 3rd Party Reporting looks to bridge this gap through the use of other agencies, with which the victim or witness trust and has confidence in. The following are trained 3rd Party Reporting sites in the Scottish… Read more »
Waverley Housing has successfully achieved ‘WorldHost Recognised Business’ status as a result of 61% of staff having recently completed the internationally renowned ‘WorldHost’ customer service training. Delivered by Borders College, the customer service training involved a wide cross-section of staff, with content used worldwide, including to the tens of thousands of staff and volunteers of… Read more »
Lynda Johnstone, Development Manager from Tenant Information Service (www.tis.org.uk) visited us on Wednesday 18th March to provide an overview of the role of tenant scrutiny and give a flavour of the different scrutiny approaches – from mystery shoppers, tenant led inspections to customer panels. Our tenants, board members and staff who attended the session felt… Read more »
WAVERLEY HOUSING CELEBRATES LIVING WAGE COMMITMENT The Living Wage Foundation, in partnership with Poverty Alliance, is pleased to announce that Waverley Housing has been accredited as a Living Wage employer. The Living Wage is an hourly rate set independently and updated annually and is calculated according to the basic cost of living using the… Read more »
Right to buy will end for all council and housing association tenants in Scotland on 1 August 2016. This means that tenants with a right to buy will have until 31 July 2016 to do so. If you have the right to buy your property and would like further information you can download an information… Read more »
