Repair Response Times
Response times for repairs are split into three categories of works
determining status and response time:
•
Emergency Repairs
are repairs which are the landlord’s responsibility
and if left unattended would constitute a danger to life or limb or result
in immediate serious damage to the fabric of the property. They will be
attended to within 4 hours of notification to initially remove the source
of hazard and make safe.
•
Urgent Repairs
are those repairs that if left unattended for a lengthy
period would unacceptably infringe or interfere with the normal
occupancy and use of the property and would cause an adverse effect
on the fabric of the building.
•
Routine Repairs
are those repairs that can reasonably wait a period
of time to be addressed without causing significant inconvenience to
the tenant.
Response times have been set for completion of work under each of
these headings as set out in the table on the next page.
section 5
repairs and maintenance
