section 5
Repair
Category
Example
Response
times
Emergency
• Danger to health
• Risk to safety
• Serious damage to property or building
4 Hours
Urgent
• Repairs less urgent but which seriously
affect the comfort or convenience of the
tenant
3 Working
Days
All Routine
Repairs
• Repairs which will not seriously interfere
with the comfort and convenience of the
tenant
10 Working
Days
Right to Repair 1 The ‘Right to Repair’ was introduced
in 1994 and amended by the Housing
(Scotland) Act 2001.
It allows a tenant to contact an approved
alternative contractor if the one chosen
by Waverley Housing fails to carry out a
qualifying repair within the timescales.
For further information please refer to the
‘Right to Repair’ leaflet issued with your
sign-up pack.
1 Working
Day as
defined by
statute
Right to Repair 3
3 Working
Days as
defined by
statute
Right to Repair 7
7 Working
Days as
defined by
statute
repairs and maintenance
